Yet Another Horrible Comcast Recorded Customer Service Call

[dlevere]

Posted by Steve

Comcast, the king of horrible customer service is at it again. It's not as bad as the time they had a guy fired for complaining or the time customer service thought Steam was a virus or the last customer service call from hell, but it's still pretty bad.

It’s been a bad year for Comcast’s customer service image — probably not what the company wants to hear when it’s trying to convince federal regulators to let it swallow up millions of Time Warner Cable customers — and while many consumers are taking this week off from work, the folks at Kabletown know that bad service doesn’t take a holiday.

[MathUser]

The only reason this call went on as long as it did is cause the guy insisted on getting his discount. This ain't nearly as bad where the guy wanted something simple as to cancel his service, which should have taken nowhere near 20 minutes.

[Pyriel]

Yeah, this one is just the low-level employees being hamstrung by policies and what they're allowed to do within the customer service software. The rep was reasonably polite, and the problem is just that Comcast doesn't allow any latitude in their pricing structure. As a company, they ought to honor the quote the guy was given, even if it was erroneous in some way, but the authority to do that apparently doesn't reside with anybody whose job is talking to customers.

[MIR]

there where too many "Like" said in the video. the guy would have done better if he omitted those and his argument would have been stronger

Been there done that with Time Warner. Been there done that with Verizon. Not gonna deal with dat shit with CommieCast